Product Substitution Policy

Overview

Florida Gold Exchange sources many products on a just-in-time basis. In rare cases, a specific product ordered by a customer may become unavailable after an order is confirmed. When a suitable equivalent exists, we may offer a substitution rather than canceling the order.

What Qualifies as a Substitution

A substitution must be of equivalent type, weight, and purity as the originally ordered product, and of comparable market value. Examples include:

A 1 oz gold bar from a different mint at the same purity (e.g., PAMP Suisse in place of Valcambi)
A different year or mint mark of the same government-issued bullion coin

We will not offer a substitution that materially changes the nature of the product - for example, substituting a coin for a bar, or a different metal entirely.

Customer Rights

We will notify you of any proposed substitution before fulfilling your order. You have the right to:

Accept the substitution, in which case your order will be fulfilled at the original confirmed price with no adjustment.
Decline the substitution, in which case your order will be canceled and you will receive a full refund. No cancellation fee or market loss charge will be assessed in this case.

Our Discretion

We are under no obligation to offer a substitution. If no suitable equivalent is available, or if we elect not to offer one, Florida Gold Exchange may cancel the unavailable portion of the order. Refunds, cancellations, exchanges, and any other remedy will be handled under the written terms applicable to that transaction, which may include the customer's invoice, receipt, quote, order confirmation, posted or provided policies, and, for larger transactions, any signed Sales Agreement Packet.

If Florida Gold Exchange cancels because it cannot provide the ordered product or a suitable substitute, no cancellation fee or market-loss charge will apply unless the customer's separate breach, failed payment, dishonored payment, refusal of delivery, or other failure to perform caused a separate market loss under the terms applicable to that transaction.