Market Loss Policy

Overview

Precious metals are commodity products with prices that fluctuate continuously. When we confirm a transaction at a locked price — whether buying or selling — we immediately take steps to manage our market exposure at that price. A post-confirmation cancellation or failure to perform may expose us to a market loss that we cannot absorb.

This policy explains how market losses are calculated and applied when a confirmed, price-locked transaction is canceled.

Market Loss Fee

A market loss fee may apply depending on market conditions at the time of cancellation.

• When you are buying from us, market loss is the deficit between your confirmed purchase price and our current buy price for the same goods at the time of cancellation.
• When you are selling to us and a Lock Deposit was used to lock your price, market loss is the deficit between your confirmed sale price and our current buy price for the same goods at the time of cancellation.

If no deficit exists at the time of cancellation — that is, if the market has moved in your favor — no market loss fee applies. Any market gain on a canceled transaction remains the property of Florida Gold Exchange LLC.

Application of Charges

Buy-side cancellations: Any market loss fee is deducted from your refund. If charges exceed funds on deposit, you remain liable for the difference.

Sell-side cancellations (Lock Deposit price locks only): Any market loss fee is applied against your lock deposit balance. If charges exceed your available lock deposit, you remain liable for the difference.

Note: Sell-side transactions without a Lock Deposit price lock cannot be canceled under this policy, as no price is locked prior to delivery and acceptance of goods.

Exceptions

This policy does not apply to:

• Transactions canceled prior to price lock.
• Cancellations initiated by Florida Gold Exchange LLC due to our inability to fulfill an order for reasons within our control, in which case a full refund is issued per our Refund & Return Policy.
• Cancellations initiated by Florida Gold Exchange LLC for AML compliance, fraud prevention, or legal requirements.