# Shipping & Courier Fulfillment Policy

## Where We Ship

Physical addresses within the contiguous United States. PO boxes and military addresses are not eligible. For certain rural or residential addresses, and subject to our security and compliance review, we may ship to an approved staffed UPS or FedEx facility or other carrier hold location that satisfies our security and insurance requirements.

## Shipping Costs

Shipping is free on orders over $5,000. Smaller orders have a $25 shipping fee. Armored courier delivery is available by quote for orders of $100,000 or more and may be provided at no additional charge on qualifying orders of $650,000 or more.

## How We Ship

We typically ship via FedEx or UPS. Eligible orders may be delivered by private armored courier. Shipments are protected by third-party transit insurance when eligible, subject to the applicable insurer's terms, conditions, limitations, and exclusions.

## Receiver Requirements

An adult age 21 or older must be present to sign for delivery unless we expressly authorize another delivery method.

Unless we expressly require delivery to a specifically identified individual, the required signature may be provided by another person who is lawfully present and authorized to accept packages at the designated shipping address, subject to the carrier's applicable signature requirements. This may include a household member, roommate, employee, receptionist, or other authorized recipient. Delivery to and acceptance by such a person at the designated shipping address may constitute completed delivery even if the purchaser does not personally receive or sign for the shipment.

Customers are responsible for selecting a secure delivery address and for ensuring that persons at the designated shipping address are trustworthy and authorized to accept high-value shipments. We are not responsible for loss, theft, misplacement, or unauthorized disposition occurring after a shipment has been properly delivered and accepted at the designated shipping address, to the extent applicable transit insurance has terminated or is unavailable.

Customers must not maintain, request, or authorize any carrier instruction that would permit a shipment to be delivered without the signature we require. This includes any signature waiver, signature release, delivery release, standing authorization, or similar instruction maintained through a carrier account or delivery-management service.

If a carrier releases a shipment without obtaining the required signature because of a waiver, release, or delivery instruction established or authorized by the recipient, transit insurance coverage for a resulting loss may be unavailable. We are not responsible for a loss to the extent insurance coverage is unavailable or denied because the recipient authorized the carrier to deliver the shipment without the required signature.

By placing an order for shipment, the customer represents that no signature waiver or release applicable to the shipment is in effect and agrees not to establish or authorize one while the shipment is in transit.

A customer may not, without our prior authorization, instruct the carrier to deliver or release the shipment to a friend, neighbor, household member, employee, agent, or other person at a different address or location. Such a request constitutes a change to the original delivery instructions and may void or limit transit insurance coverage.

## Delivery to Receiving Areas and Third-Party Services

For purposes of carrier delivery and transit insurance, a shipment may be considered delivered before it reaches the customer's personal possession if the shipping address uses a designated receiving location or service.

Delivery to an authorized loading dock, central mailroom, staffed or otherwise carrier-authorized package room or locker system, front desk, concierge, building receiving department, or similar designated receiving area serving the shipping address may constitute completed delivery. Transit insurance may terminate when the carrier releases the shipment to that location or to personnel authorized to receive packages there.

Likewise, if the shipping address is a rental mailbox, freight forwarder, package-receiving service, or other third-party service that accepts shipments for the customer, delivery to that service may constitute completed delivery even though the shipment has not yet been transferred to the customer.

Customers are responsible for selecting a secure delivery address and for losses occurring after a shipment has been properly delivered to an authorized receiving area or third-party receiving service at that address, to the extent transit insurance has terminated or is unavailable.

We may decline to ship to an address that uses a package locker, common receiving area, rental mailbox, freight forwarder, or similar third-party receiving arrangement, or may require a different delivery method or address when necessary to satisfy security or insurance requirements.

## Delivery Changes, Rerouting, and Carrier Instructions

Once a shipment is in transit, customers must not contact the carrier or any carrier station, facility, driver, or representative to request or authorize any change to the shipment or its delivery instructions without our prior authorization.

This includes, without limitation, requests to change the delivery address, reroute or redirect the shipment, hold it at a carrier facility or other location, change the delivery date or service, authorize release without the required signature, designate an alternate pickup person or location, return the shipment to sender, or otherwise modify the original shipping instructions.

Unauthorized instructions or changes made by the recipient may void or limit transit insurance coverage. If a customer or anyone acting on the customer's behalf requests or authorizes a change without our prior approval and insurance coverage is denied or unavailable as a result, we are not responsible for the resulting loss to the extent caused by that unauthorized instruction or change.

If a delivery change is necessary, the customer must contact us. We will determine whether the requested change can be made consistently with carrier requirements and applicable transit insurance.

## Inspecting Delivery and Visible Tampering

Customers should inspect the exterior condition of a shipment before accepting it whenever reasonably possible.

If a shipment appears opened, cut, punctured, resealed, materially damaged, or otherwise tampered with, the customer should not accept it without first contacting us when reasonably practicable. The customer should also notify the carrier of the apparent damage or tampering and follow any instructions we or the carrier provide. If immediate contact with us is not reasonably practicable, the customer should preserve evidence of the shipment's condition and contact us as soon as possible.

If a customer accepts a shipment that appears damaged or compromised, or discovers evidence of possible tampering after acceptance, the customer must preserve the shipment and all associated packaging and notify us in accordance with the claim procedures below.

Customers are encouraged, but not required, to photograph or video-record the unopened shipment and the complete opening process, particularly for high-value orders. Such photographs or recordings may assist in investigating a claim involving alleged tampering, shortage, substitution, damage, or incorrect merchandise.

## Post-Delivery Claims, Shortages, and Product Disputes

If a customer accepts a shipment and discovers or suspects that the shipment has been tampered with, is empty or partially empty, contains missing or incorrect items, or contains merchandise whose authenticity or conformity is disputed, the customer must notify us as soon as reasonably possible and no later than 48 hours after the carrier's recorded delivery time.

The customer must preserve the shipment and all associated materials in substantially the condition in which they were received. This includes the outer shipping carton, shipping label, tape, seals, internal packaging, tamper-evident bags or seals, invoices or packing materials, and all merchandise received.

Merchandise alleged to be incorrect, counterfeit, substituted, damaged, or otherwise nonconforming must not be sold, transferred, discarded, materially altered, destructively tested, or commingled with similar merchandise while the claim is under investigation.

We may require photographs or video of the shipment, packaging, labels, seals, and contents; information concerning the circumstances of delivery and opening; the identity of persons who accepted or handled the shipment; a written or sworn statement describing the claimed loss or discrepancy; a police report; cooperation with the carrier, insurer, law enforcement, payment processor, or other investigating party; and such other information or documentation as may reasonably be necessary to investigate the claim.

If authenticity, substitution, damage, or incorrect merchandise is alleged, we may require that the merchandise and associated packaging be returned to us or to a designated third party for inspection, authentication, testing, or comparison with our fulfillment records. Any such return must be made using the shipping and security procedure we authorize.

We may maintain photographs, video recordings, package weights, item identifiers or serial numbers, testing or authentication records, tamper-evident seal numbers, shipping records, carrier information, and other records relating to preparation and shipment of an order. We may consider these records, together with information supplied by the customer, carrier, insurer, payment provider, and other relevant parties, in investigating a claim.

Submission of a claim does not constitute acceptance of liability or an agreement to refund, replace, or otherwise compensate the customer. We may investigate the circumstances of the claim and determine whether the evidence supports a packing error, product discrepancy, loss or tampering occurring while covered by applicable transit insurance, loss occurring after completed delivery, customer or third-party action, or another cause.

Any refund, replacement, insurance recovery, or other remedy is subject to the results of the investigation, this Policy, our other applicable terms and conditions, and applicable law. Where a claim involves transit loss or tampering, any insurance-funded recovery is also subject to the terms and availability of applicable transit insurance.

Failure to provide timely notice, preserve the shipment and merchandise, or reasonably cooperate with an investigation may materially impair our ability to investigate or recover under applicable insurance and may result in denial or limitation of a claim to the extent permitted by applicable law and the applicable insurance terms.

## Secure Routing and Armored Delivery

For security, insurance, fraud-prevention, or other compliance purposes, we may route goods through our own facility or another secure facility before final delivery. As part of that process, we may receive and inspect the goods, verify their authenticity, record serial numbers, photograph or video-record them, package or repackage them, place them in tamper-evident packaging, and arrange final delivery by private armored courier or another secure delivery method.

We may require shipments to be delivered only to the customer's verified residential or business address, held for pickup at one of our facilities, or delivered by private armored courier. We are not required to deliver to a third-party address or to a hotel, freight forwarder, courier, driver, agent, caregiver, acquaintance, undisclosed recipient, or any other person or location.

We may delay, restrict, reroute, or otherwise modify delivery arrangements when reasonably necessary to complete payment, compliance, or fraud-prevention reviews, or to satisfy carrier or insurance requirements.