# Refund & Return Policy

## Order Cancellation

You may cancel a retail order at any time.

- If you cancel prior to order confirmation, you'll receive a full refund.
- If you cancel after order confirmation, a $100 cancellation fee applies. A market loss fee may also be assessed per our [Market Loss Policy](https://www.floridagoldexchange.com/md/policies/market-loss).

If we fail to ship or make your order available for pickup within the timeframe specified in your sales agreement, you may cancel for a full refund.

Refunds issued under this policy will be made within three business days of cancellation.

To cancel, call (954) 766-0700 and choose option 3, or contact your sales representative.

## Returns & Exchanges

### Defective Products

We accept the return or exchange of any product which is incorrect, damaged in transit, not as represented, or otherwise defective.

- If you picked up your products in person, you must initiate the return or exchange at the time of pickup.
- If your order was shipped, you must initiate the return or exchange within three business days of the delivery date.

You may return or exchange products by mail or in store at 2727 E Oakland Park Blvd, Suite 105, Fort Lauderdale, FL 33306.

If returning or exchanging by mail, we offer a downloadable prepaid insured UPS shipping label.

To initiate a return or exchange, call (954) 766-0700 and choose option 3.

We do not charge a restocking fee for returns or exchanges.

If you opt for a return, refunds are processed within three business days of receipt of your items. If you were charged a shipping fee, it is included in the refund.

### Customer Remorse

We do not accept returns due to customer error, changes in the spot market price, or buyer's remorse.

## Refund Payments

Refund payments will be issued via our choice of business check, cashier's check, or bank wire. We do not issue refunds in cash, regardless of the original payment method.

If a trade-in credit was applied to the order, we reserve the right to refund the dollar value rather than returning the traded items.