# Product Substitution Policy

Florida Gold Exchange sources many products on a just-in-time basis. If a specific product becomes unavailable after an order is confirmed, we may offer a suitable substitute rather than canceling the order.

## What Qualifies

A substitution must be of equivalent type, weight, and purity as the originally ordered product and of comparable market value. Examples include a 1 oz gold bar from a different mint at the same purity, or a different year or mint mark of the same government-issued bullion coin.

We will not offer a substitution that materially changes the nature of the product, such as substituting a coin for a bar, a different metal, a different weight, or a different purity.

## Customer Rights

We will notify you of any proposed substitution before fulfillment. You may accept the substitution, in which case the order is fulfilled at the original confirmed price with no adjustment. You may decline the substitution, in which case the order is canceled for a full refund with no cancellation fee and no market-loss charge.

## Our Discretion

We are not required to offer a substitution. If no suitable equivalent is available, or if we choose not to offer one, Florida Gold Exchange may cancel the unavailable portion of the order. Refunds, cancellations, exchanges, and any other remedy will be handled under the written terms applicable to that transaction, which may include the customer's invoice, receipt, quote, order confirmation, posted or provided policies, and, for larger transactions, any signed Sales Agreement Packet.

If Florida Gold Exchange cancels because it cannot provide the ordered product or a suitable substitute, no cancellation fee or market-loss charge will apply unless the customer's separate breach, failed payment, dishonored payment, refusal of delivery, or other failure to perform caused a separate market loss under the terms applicable to that transaction.