# Product Substitution Policy

## Overview

Florida Gold Exchange sources many products on a just-in-time basis. In rare cases, a specific product ordered by a customer may become unavailable after an order is confirmed. When a suitable equivalent exists, we may offer a substitution rather than canceling the order.

## What Qualifies as a Substitution

A substitution must be of equivalent type, weight, and purity as the originally ordered product, and of comparable market value. Examples include:

- A 1 oz gold bar from a different mint at the same purity (e.g., PAMP Suisse in place of Valcambi)
- A different year or mint mark of the same government-issued bullion coin

We will not offer a substitution that materially changes the nature of the product — for example, substituting a coin for a bar, or a different metal entirely.

## Customer Rights

We will notify you of any proposed substitution before fulfilling your order. You have the right to:

- **Accept** the substitution, in which case your order will be fulfilled at the original confirmed price with no adjustment.
- **Decline** the substitution, in which case your order will be canceled and you will receive a full refund. No cancellation fee or market loss fee will be assessed in this case.

## Our Discretion

We are under no obligation to offer a substitution. If no suitable equivalent is available, or if we elect not to offer one, your order will be handled under our standard fulfillment failure terms.